Privacy Notice
Last Updated: 1st September 2025
Overview
This document constitutes the Privacy Notice of Dutient and is provided in accordance with the Digital Personal Data Protection Act, 2023 (India), the General Data Protection Regulation (EU/UK), the California Consumer Privacy Act (as amended by the CPRA), and other applicable global data protection and privacy laws and regulations.
M D Edutech Private Limited (“Company”) is the licensed owner and operator of the platform Dutient (www.dutient.ai) and acts as the data fiduciary/controller with respect to the processing of your Personal Data.
We respect your privacy and are committed to being transparent about the Personal Data we collect, how we use it, and the rights you have as a data subject.
This Privacy Notice explains:
The types of Personal Data we collect
How we use and share that data
The rights you have over your data
The measures we take to protect your data
How long we retain your data
How you can contact us to exercise your rights
This Privacy Notice applies to all users of Dutient, including current, former, and potential customers; visitors to our website; and members of our programs and services.
What Personal Data do we collect and why do we collect it?
Dutient collects the following data about you as listed below. In some cases, we may ask for additional details if they are needed to deliver our services or meet legal requirements.
Category: Contact Information
Purpose: Personal Data that you submit to raise an inquiry of our services & products.
Legal Basis: Consent
This includes your:
Phone Number
Email Address
First Name
Your Message
Category: Behavior/ Device Data
Purpose: For compliance with legal obligations and consent storage
This includes your:
Opt-in/ Opt-out data
Referrer URL
User agent
User settings
Consent ID
Time of Consent
Consent Type
Template Version
Banner Language
IP address
Geographic location
Usercentrics (consent management service provider) for Wix (website provider) is used on the website as a processor for the purpose of consent management.
How and when we collect your Personal Data
We collect your Personal Data when you:
Visit our website: When you visit or use our website, we also collect certain data through cookies and other tracking technologies. For more information on cookies and tracking technologies, please refer to our Cookie Policy. You can find it at the bottom of any webpage on dutient.ai.
Contact us through the “Contact Us” option on the website, or reach out to our privacy office via email at privacy@dutient.ai
Communicate with us through social networking websites, third-party applications, or through direct emails.
2. Legal Basis to collect your Personal Data
We will only collect, process, use, or store your Personal Data if we have a valid and lawful reason to do so. Depending on the circumstances, this may include:
2.1. Consent
We collect and process your Personal Data when you have given us clear consent for a specific purpose.
Example: when you submit an inquiry through our website.
You may withdraw your consent at any time by using the consent preference center on the website or by emailing us at: privacy@dutient.ai.
2.2. Contractual Necessity
We process your Personal Data when it is necessary to perform a contract with you or to take steps before entering into a contract.
Example: providing customer support or delivering a service you have requested.
2.3. Legitimate Interests
We may process your Personal Data where we have a legitimate business reason, provided this does not override your rights and freedoms.
Examples: detecting and preventing fraud, enabling website experience or ensuring website security.
2.4. Legal Obligations
We may process your Personal Data to comply with laws, regulations, or lawful requests from authorities.
2.5. Vital Interests
We may process your data to protect your safety or the safety of others.
3. How long do we store your Personal Data
We keep your Personal Data you share with us is only stored for as long as necessary to provide our services and for legitimate business purposes, including:
Maintaining and improving our website and services [if consent is withdrawn, we delete your data within 30 days. Standard retention period: 1 year]
Complying with legal and regulatory requirements [upto 8 years]
Preventing fraud and resolving disputes [upto 8 years]
We retain Personal Data only for the time strictly necessary to achieve the stated purpose. Thereafter, data is securely stored and protected for as long as liability may arise, in line with applicable laws. At the end of the retention period, your Personal Data will either be deleted or anonymised so it can be used only for statistical or analytical purposes.
4. Sharing and Disclosure of your Personal Data
We prioritize the security and privacy of your Personal Data. We do not sell or disclose it to third parties, except where necessary to achieve the purposes described in this Privacy Notice. We share your Personal Data on a need-to-know basis with the following categories of recipients:
Service Providers and Partners – who help us operate, promote, and improve our services, such as data hosting, maintenance, analytics, payment processing, and legal support. Where service providers access your Personal Data, we ensure that:
They respect your privacy and comply with data protection laws.
They only access data needed to perform their services.
They use the data only for agreed purposes under contract.
They delete or return the data once their services end.
Law Enforcement and Authorities – where required to: (i) comply with legal processes such as court orders, subpoenas, or investigations; (ii) prevent or detect crime; (iii) protect the safety of individuals; or (iv) establish, exercise, or defend legal claims.
Business Transfers – in case of mergers, acquisitions, restructurings, sales, bankruptcies, or other changes in ownership or control, we may transfer your Personal Data to relevant affiliates or new owners.
5. Cross-Border Data Transfers
Because of the global nature of our business, your Personal Data may be transferred to and stored on servers outside your home country. We may also share it with our affiliates, associated entities, and service providers located abroad for the purposes described in this Privacy Notice.
Whenever we transfer your data internationally, we take steps to ensure it is protected and handled securely in line with this Privacy Notice. Where required, we rely on approved transfer mechanisms (such as a data processing agreements/ standard contractual clauses) to ensure your Personal Data receives adequate protection in the recipient country.
6. Security Measures we take to protect your Personal Data
We implement administrative, technical, and organizational measures to protect the Personal Data you provide to us. These measures are designed to ensure a level of security appropriate to the risks of accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access during transmission, storage, or processing.
We maintain safeguards in line with applicable data protection laws and industry best practices. These include tokenization, encryption (such as Transport Layer Security (TLS 1.2+) and AES 128 bit, strict access controls, and retention policies to prevent unauthorized access or unnecessary storage.
7. Links to Third-Party Websites, Services and Social Media Platforms
Our platform may include links to third-party websites or applications. These are governed by their own privacy policies, which are beyond our control. Once you leave our platform, any Personal Data you provide to such websites or applications is managed by their respective operators. We are not responsible for the privacy practices or policies of these third parties.
8. Your Rights in relation to your Personal Data
We want you to be in control of your Personal Data and you have certain rights with regard to the Personal Data which we process as described below. These rights may vary depending on the country or state you live in. We will honor requests in line with the privacy laws that apply to you.
Request access to the personal data we process about you.
To request a copy of your personal data from us, write to us this Privacy Notice.
Right to correction and erasure of personal data.
You can ask us to correct, complete, or update your data if it is inaccurate or incomplete. You can also request deletion where:
the data is no longer needed for its original purpose
you withdraw consent (if consent was the basis for processing)
We may not be able to delete your data if:
it’s still required for the original purpose
we are legally obliged to keep it
we need it to establish, exercise, or defend legal claims
For erasure purposes, you can also reach out to us via email provided in this Privacy Notice.
Right to Raise a complaint/Grievance
If you are concerned about how we handle your data or believe your privacy rights have not been respected, you can raise a complaint with us first. We aim to resolve concerns promptly. You may also contact your local data protection authority if not satisfied.
To raise a grievance or get help, please contact us at: privacy@dutient.ai
Right to Nominate
Under India’s DPDPA, you may nominate a parent, guardian, or trusted individual to act on your behalf in case of incapacity or death. The nominee can exercise your data rights in line with applicable laws.
You can reach out to us by email as under this Privacy Notice.
Right to withdraw consent
You can withdraw your consent at any time. This will stop us from using your data for that purpose (e.g., communications, optional services). Withdrawing consent won’t affect processing already done before withdrawal, but may limit access to certain services.
You can reach out to us by email as under this Privacy Notice.
Right to Data Portability
You can request that we provide your personal data in a structured, commonly used, and machine-readable format, or transfer it to another organization where technically feasible.
You can reach out to us by email as under this Privacy Notice.
Right to Object / Restrict Processing
You can object to certain types of processing, such as direct marketing, or ask us to temporarily restrict processing of your data while a concern is being resolved.
You can reach out to us by email as under this Privacy Notice.
Right to object Automated Decision-Making
You can request not to be subject to decisions based solely on automated processing (including profiling) that significantly affect you, unless such processing is necessary for a contract, authorized by law, or based on your explicit consent.
You can reach out to us by email as under this Privacy Notice.
9. Children’s Privacy
We are committed to protecting the privacy of children and complying with applicable laws on the collection and processing of their Personal Data. Our platform is not directed at, nor intended for use by, individuals under the age required by law in their country to provide valid consent (for example: under 13 in the United States, under 16 in the European Union/United Kingdom, and under 18 in India).
We do not knowingly collect Personal Data from minors. If we discover that a child has provided us with Personal Data without appropriate consent from a parent or guardian, we will delete it.
Where a minor wishes to use our services, their Personal Data must be provided or authorized by a parent or lawful guardian.
10. For Persons with Disabilities
We are committed to ensuring that all users, including persons with disabilities, can access and use our platform with dignity, equality, and independence.
If you need help in understanding or managing your account, consents, personal data, or exercising your privacy rights, you may nominate a parent, guardian, or trusted representative to act on your behalf. To verify this, we may request supporting documents such as a government-issued ID, court order, certificate, or nomination proof. We treat this information with strict confidentiality and in accordance with applicable data protection laws.If you require this Privacy Notice in an accessible format, or have accessibility-related concerns, please contact us at - privacy@dutient.ai
11. Cookies and other tracking technologies
We use cookies, web beacons, and similar tracking technologies to understand how our platform is used and to improve your experience. These technologies help us to:
Track services, pages, and content you view on our platform
Analyze which features are most useful or engaging
Measure the effectiveness of promotions and advertising campaigns
For more information about the cookies we use and how to manage them, please see our Cookie Policy.
11. Interpretation
This Notice is written in English (India) and supersedes any other translated version of the document or the meaning it may imply.
12. Changes to this Privacy Notice
We may make changes to this Privacy Notice from time to time. The date this Privacy Notice was last updated appears at the top of the document. You can check our platform on a regular basis to see if there have been any recent changes to this Privacy Notice.
13. How to contact us
For any questions or concerns about this Privacy Notice, or how to exercise your rights and any grievances related to your personal data, contact our Grievance Officer/Data Protection Officer in any of these ways:
Email at - privacy@dutient.ai
Write to us at -
3rd Floor, M D TOWER, G-15, Nursery circle
Vaishali Nagar, Jaipur
Rajasthan, 302021
We are committed to answering your questions and addressing your concerns within a reasonable time. If there is any delay, we will inform you proactively. If you are not satisfied with our response, or if you believe your privacy rights have been breached, you may file a complaint with your local data protection authority.